Shipping policy

At Viccap, we are committed to delivering your order quickly, safely, and at no extra cost. This Shipping Policy explains how we process and ship your orders.

1. Shipping Coverage

We currently ship to the United States (USA).

2. Shipping Cost

Shipping is always free on all orders
No hidden shipping fees at checkout

3. Processing Time

Orders are processed within 1–2 business days (Monday to Friday)
Once processed, your order is prepared for shipment and handed over to our shipping carrier

4. Delivery Time

Standard delivery time: 3–5 business days (Monday to Friday)

Please note that delivery times are estimates and may vary due to:

Carrier delays
High order volume
Weather conditions or external disruptions

5. Order Cut-Off Time

Orders placed after the daily cut-off time will be processed on the next business day.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package in real time.

If you do not receive tracking details, please contact us:
📧 chaimabenjiro@gmail.com

7. Shipping Delays

While we work hard to ensure fast delivery, occasional delays may occur. Viccap is not responsible for delays caused by:

Courier or logistics providers
Customs processing
Unforeseen external events

However, we will always support you in tracking and resolving any issues.

8. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer
If an error is noticed, contact us immediately so we can attempt to update it before shipment

9. Lost or Missing Packages

If your package appears lost or delayed beyond the expected timeframe:

Contact us immediately
We will work with the carrier to locate your order or provide a solution

10. Contact Us

For any shipping-related questions, feel free to reach out:

📧 Email: chaimabenjiro@gmail.com
📞 Phone: +39 350 830 9513
📍 Address: Via Danimarca 9, 72100 Brindisi, Italy