Refund policy
At Viccap, we want every customer to feel confident and happy with their purchase. If something isn’t right, we’re here to help with a simple and transparent return process.
1. Returns Eligibility (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be in its original condition
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It must be unused and undamaged
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It should include any original packaging (if applicable)
All items in the store are eligible for return — there are no final sale items.
2. Free Return Shipping
We offer free return shipping on all eligible returns.
Once your return request is approved, we will provide instructions and a return label (if applicable), so you don’t have to pay any shipping costs.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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No restocking fees are charged
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The full product amount is refunded
Refund processing time:
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Up to 14 business days after approval
Please note that your bank or payment provider may take additional time to post the refund.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
Include:
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Order number
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Photos of the item
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A short description of the issue
We will prioritize your request and offer a replacement or full refund at no extra cost.
5. Exchanges
We currently do not offer direct exchanges.
If you need a different item, simply return the original product and place a new order.
6. How to Start a Return
To begin a return, contact us at:
or reach us at:
📞 +393508309513
Please include your order details so we can process your request quickly.
7. Important Notes
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Returns must be requested within 30 days of delivery
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Items must be in original condition
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Refunds are always issued to the original payment method
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Shipping is always free for returns
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We do not charge restocking fees
If you have any questions, our support team is always ready to help.