FAQ
Here are answers to the most common questions about ordering, shipping, and our products.
1. Where do you ship?
We currently ship to the United States (USA).
2. How long does shipping take?
-
Processing time: 1–2 business days
-
Delivery time: 3–5 business days (standard shipping)
Shipping times are estimates and may vary slightly depending on carrier conditions.
3. Is shipping free?
Yes — shipping is always free on all orders.
4. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email so you can follow your package in real time.
5. What is your return policy?
We offer a simple and customer-friendly return policy:
-
Returns accepted within 30 days of delivery
-
Free return shipping
-
No restocking fees
-
No final sale items
6. How do I request a return or refund?
You can contact us directly:
Please include your order number and reason for return, and our team will guide you through the process.
7. How long do refunds take?
Once your return is received and approved:
-
Refunds are processed within up to 14 business days
-
Refunds are issued to your original payment method
8. What if my order is delayed?
If your order is taking longer than expected:
-
Check your tracking link first
-
If there are issues, contact us and we will assist you
9. Can I change my order after placing it?
If your order has not yet been shipped, contact us as soon as possible. We will do our best to update or correct it.
10. What if I entered the wrong address?
Please contact us immediately. If the order has not shipped yet, we may be able to update the address.
11. How can I contact customer support?
📧 Email: chaimabenjiro@gmail.com
📞 Phone: +39 350 830 9513
📍 Address: Via Danimarca 9, 72100 Brindisi, Italy
If you have any other questions, feel free to reach out — we’re always happy to help.